A highly motivated, detail-oriented team member with a demonstrated ability to think outside the box when presented with opportunities to improve daily processes. Proactive in all respects. Ability to retain complex information with an understanding of contract language. Excellent communication skills, written and verbal. Wide knowledge of company operations from order fulfillment to accounting of revenue and expenditures. Proven record of delivering projects on time and with high accuracy. Ability to develop and maintain candid yet professional relationships with internal and external customers.


05/2013 – Current            Business Systems Analyst

Ingram Content Group – LaVergne, TN

  • Provide daily support to the Application Director and ebook development teams by identifying and documenting requirements for requested changes from business owners and users.
  • Seek to discover root issues by asking challenging questions of users, business owners, and SMEs which often lead to brainstorming with developers to arrive at appropriate solutions.
  • Maintain positive relationships within the organization to facilitate requirement gathering.
  • Diplomatic management of conflict.
  • Ability to translate business user language into a format that developers can use for writing code that accurately accomplishes the request.
  • Composition of application user guides and release notes.
  • QA testing as needed.
  • Routinely demo applications for prospective clients.
  • Contributor to newsletter for distribution to 2,800 users.

10/2010 – 05/2013           Account Manager

Ingram Content Group  – LaVergne, TN

  • Coordinate receipt of ebook files and corresponding metadata from publishers for placement of content on the various digital platforms with Ingram including; retail, academic, and textbook channels.
  • Keen attention to detail and an understanding of the broader vision of the publisher, requiring a broad base of technical knowledge and an ability to demonstrate conflict resolution.
  • Worked with key accounts such as McGraw-Hill, Cambridge University Press, three divisions of Wolters Kluwer (Health, Law & Business and CCH), Scholastic and Indiana University Press.
  • Provided training to publishers in the CoreSource platform as needed and assists in guiding publishers to observe industry best practices.

04/2008 – 10/2010           Billing Coordinator                        

Ingram Digital Group – LaVergne, TN

  • Responsible for accurately processing sales orders to customers and royalties due to publishers for the academic eBook platform.
  • Perform daily maintenance of customer and publisher accounts to ensure that transactions flow through the financial system smoothly.
  • Creation of client accounts in Oracle.
  • Maintain current wire instructions for payment and establish standard revenue and royalty discounting according to contract terms.
  • Maintained constant communication with IT, Sales and external contacts to resolve issues as they occurred.

04/2006 – 04/2008           Financial Coordinator                   

Lightning Source, Inc. – LaVergne, TN

  • Performed daily application of cash receipts from customers in the form of checks, electronic funds transfers and wires.
  • Assisted in monthly analysis of customer accounts to reconcile monies on account.
  • Responsible for generation of all manual invoices totaling 500+ transactions monthly, converting fees to customers from CAD to USD as necessary.

2003 – 2006                         Freight Audit Clerk                        

Ingram Book Company  – LaVergne, TN

  • Daily duties included verification and payment of international outgoing shipments to internal manifest records against freight bills to ensure accuracy of charges.
  • Validation included the comparison of weight, product type, destination and rates according to various contracts with a number of freight companies.
  • Performed routine conversion of currencies and weights depending on product destination to complete verification.

10/1998 – 2003                  Warehouse Associate

Ingram Book Company  – LaVergne, TN

  • Order fulfillment, receiving of physical product to inventory, and distribution of product to appropriate location. Maintained high level of production in all areas assigned.


2018 (Expected)               Bachelors of Science: Professional Studies, Information Technology                       

Middle Tennessee State University – Murfreesboro, TN


2012                                       Associates of Science: Business Administration

Motlow State Community College – Tullahoma, TN

Magna cum laude


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